Welcome to Groovy Shop’s comprehensive FAQ page, where we aim to address all your queries about our unique beauty brand. Groovy Shop is not just another ordinary beauty brand; we are a fusion of premium quality and affordability deeply rooted in a fashion-forward philosophy. Our unwavering commitment is to provide the people of the Philippines with the latest, most vibrant, and finest products, and this commitment reflects in everything we do. Our core belief is simple: you deserve the very best, and it shouldn’t require breaking the bank to achieve it. We understand that quality is of paramount importance, and that’s why it’s at the heart of our identity. True elegance and style are born from meticulous attention to detail, and this belief is evident in every product we curate, whether it’s a chic accessory, an essential skincare item, or a fashion statement piece. We go the extra mile to ensure that our offerings not only meet but exceed the highest quality standards, as we firmly believe that trust is built upon quality, and we are dedicated to earning your trust every single day.At Groovy Shop, we do not compromise on quality to offer affordability. It’s our firm belief that everyone should be able to experience a premium lifestyle without the burden of a hefty price tag. Our brand is dedicated to finding the perfect equilibrium between delivering top-tier products and making sure they remain within reach of all our customers. We take immense pride in our ability to empower you to elevate your lifestyle without emptying your wallet.Staying at the forefront of fashion and beauty trends is imperative in the ever-evolving world of style. Groovy Shop is your ultimate source for the latest, the most cutting-edge, and the best products. Our team of experts is constantly scouting for emerging trends and innovative items that will enhance your lifestyle. Whether it’s pioneering skincare solutions, the latest accessory trends, or revolutionary lifestyle products, we’ve got it all covered. hat sets Groovy Shop apart in the Philippines is our deep-rooted connection to the local community. We aren’t just a global brand; we are a brand that understands and respects the unique culture and preferences of the Filipino people. Our product selection is meticulously tailored to resonate with the hearts and minds of the people of the Philippines, addressing their diverse needs and style preferences. our shopping experience at Groovy Shop is designed to be more than just a transaction; it’s an immersive and seamless journey. We provide a user-friendly online shopping platform that ensures a hassle-free experience from product selection to checkout. Our dedicated customer service team is always ready to assist you with any inquiries, making sure that your shopping experience is as groovy as our products. Beyond just offering products, Groovy Shop envisions a broader role. Our vision extends to creating a beautiful community living in harmony with the environment. We believe in a holistic approach to beauty and well-being, encompassing not only personal care but also a commitment to preserving the beauty of our surroundings. This vision drives us to offer toiletries and products that stand the test of time, not only in terms of quality but also in their impact on the world around us. Our commitment to affordability is central to our vision. We firmly believe that beauty and style should be accessible to all, and this belief is woven into the very fabric of our brand. We work tirelessly to strike the balance between delivering top-tier products and ensuring they are within reach of all our customers. Our goal is to empower you to elevate your lifestyle without emptying your wallet. In the world of fashion, being trendy isn’t enough; setting trends is the ultimate goal. We understand that fashion is a form of self-expression, and it should be a reflection of your unique personality and style. Groovy Shop is your compass, pointing you toward what’s new, what’s hot, and what’s perfect for you. In the dynamic realm of fashion and beauty, staying ahead of the curve is imperative. Groovy Shop serves as your trusted source for the latest, freshest, and best products. Our team of experts is always on the lookout for emerging trends and innovative items that will enhance your lifestyle. Whether it’s cutting-edge skincare solutions or the latest accessory trends, we’ve got you covered. Our roots in the Philippines are a source of immense pride. We don’t just serve the local community; we are an integral part of it. We understand the diverse needs and preferences of the Filipino people, and we tailor our product selection accordingly. Let’s explore the categories that Groovy Shop offers in more detail: Beauty Essentials: This is the heart of personal care. Our range includes skincare, cosmetics, and grooming products. Whether you’re looking for luxurious moisturizers to pamper your skin or vibrant lipsticks to express your style, we have your beauty needs covered. Fashion Accessories: Accessories are the exclamation point of a woman’s outfit, and we offer a wide range of them. From elegant handbags to trendy jewelry and chic scarves, our selection is carefully curated to complement your unique style and add sophistication to your outfits. Lifestyle Products: A groovy lifestyle extends beyond personal fashion. Our lifestyle products category includes everything from home decor items to fitness accessories. We’re here to help you create a groovy environment at home and support your overall well-being. Fragrance: Fragrance is the finishing touch to personal style, and our collection includes a variety of scents to cater to different preferences. Whether you prefer floral, woody, or fruity notes, we have the perfect fragrance to suit your mood and occasion. Your shopping experience at Groovy Shop is designed to be more than just a transaction; it’s an immersive and seamless journey. Our user-friendly online shopping platform ensures that from selection to checkout, your path to groovy living is hassle-free. Our dedicated customer service team is always on hand to assist you with any inquiries, ensuring that your shopping experience matches the grooviness of our products. In conclusion, Groovy Shop is a brand that brings you premium quality, affordability, and a fashion-forward approach. Our vision goes beyond products; it’s about creating a community that lives in harmony with the environment. We are committed to offering you products that stand the test of time in terms of quality and impact. We believe in an all-encompassing approach to beauty, where feeling good inside and out is the ultimate goal. Our range of products spans various categories to ensure you have everything you need to enhance your life. We believe that beauty and style should be accessible to all, and we work tirelessly to make this vision a reality. Our commitment to affordability empowers you to elevate your lifestyle without breaking the bank. At Groovy Shop, fashion is about self-expression and setting trends. We’re your compass in the ever-evolving world of style, ensuring you stay ahead of the curve with the latest, freshest, and best products. Our team is constantly on the lookout for emerging trends and innovative items that enhance your lifestyle. We take immense pride in our Filipino roots, understanding and respecting the unique needs and preferences of the local community. Our commitment to quality is the bedrock of Groovy Shop. We believe that true elegance and style come from attention to detail, and we imbue this belief into every product we offer. Quality is the foundation of trust, and we aim to earn your trust every day. Join us in this fashion and beauty revolution, where we provide you with not only the latest trends but also a holistic approach to beauty and well-being. Groovy Shop is more than a brand; it’s a lifestyle, a community, and a commitment to quality, affordability, and a fashion-forward approach. The Groovy Shop endeavors to fulfill your desires by offering the latest trends at accessible prices. Our vision extends beyond just providing products; it’s about building a beautiful community that lives in harmony with its environment. We understand that true beauty is more than skin deep. It’s about feeling good, inside and out. That’s why our range of products spans various categories, ensuring that you can find everything you need to enhance your life, from enhancing your personal beauty to adorning your home, and even supporting your health and fitness. Our commitment to affordability is central to our vision. We believe that beauty and style should be accessible to all, and this belief is woven into the very fabric of our brand. We work tirelessly to strike the balance between delivering top-tier products and making sure they are within reach of all our customers. Our goal is to empower you to elevate your lifestyle without emptying your wallet. In the world of fashion, being trendy isn’t enough; setting trends is the ultimate goal. We understand that fashion is a form of self-expression, and it should be a reflection of your unique personality and style. Groovy Shop is your compass, pointing you toward what’s new, what’s hot, and what’s perfect for you. In the dynamic realm of fashion and beauty, staying ahead of the curve is imperative. Groovy Shop serves as your trusted source for the latest, freshest, and best products. Our team of experts is always on the lookout for emerging trends and innovative items that will enhance your lifestyle. Whether it’s cutting-edge skincare solutions or the latest accessory trends, we’ve got you covered. Our roots in the Philippines are a source of immense pride. We don’t just serve the local community; we are an integral part of it. We understand the diverse needs and preferences of the Filipino people, and we tailor our product selection accordingly. Groovy Shop is more than just an international brand; it’s a brand that is in tune with the local culture, delivering products that resonate with the hearts and minds of the people of the Philippines. Let’s explore the categories that Groovy Shop has to offer. Our beauty essentials range is a treasure trove of skincare, cosmetics, and grooming products that are handpicked to ensure you have everything you need to look and feel your best. From luxurious moisturizers to vibrant lipsticks, we’ve got your beauty needs covered. Fashion accessories are the essence of personal style. Groovy Shop’s collection of elegant handbags, trendy jewelry, and chic scarves are carefully selected to complement your unique style and add a touch of sophistication to your outfits. We want to help you elevate your style game to the next level. A groovy lifestyle is all-encompassing, and our lifestyle products category reflects this belief. It includes everything from stylish home decor items to practical fitness accessories. We are here to support your well-being and help you create a groovy environment at home. Fragrance is an integral part of personal style. Our fragrance collection encompasses a variety of scents to cater to different preferences. Whether you favor floral, woody, or fruity notes, we have the perfect fragrance to match your mood and occasion. Your shopping experience at Groovy Shop is designed to be more than just a transaction; it’s an immersive and seamless journey. Our user-friendly online shopping platform ensures that from selection to checkout, your path to groovy living is hassle-free. Our dedicated customer service team is always on hand to assist you with any inquiries, making sure that your shopping experience is as groovy as our products. In conclusion, Groovy Shop is a brand that offers premium quality, affordability, and a fashion-forward approach. We believe that you deserve the best, and we are committed to delivering the latest, the freshest, and the best products right to your doorstep. If you’re looking for a brand that doesn’t just meet but exceeds your expectations, Groovy Shop is the answer. Join us in this fashion and beauty revolution, and let us help you elevate your lifestyle without compromising your budget. The Groovy Shop endeavors to fulfill your desires by offering the latest trends at accessible prices. Our vision extends beyond just providing products; it’s about creating a beautiful community that lives in harmony with its environment. We believe in a holistic approach to beauty and well-being, one that encompasses not only personal care but also a commitment to preserving the beauty of our surroundings. This vision drives us to offer toiletries and products that stand the test of time, not only in terms of quality but also in their impact on the world around us. At Groovy Shop, we understand that true beauty is more than skin deep. It’s about feeling good, inside and out. That’s why our range of products spans various categories, ensuring that you can find everything you need to enhance your life, from enhancing your personal beauty to adorning your home and even supporting your health and fitness. Our commitment to affordability is central to our vision. We believe that beauty and style should be accessible to all, and this belief is woven into the very fabric of our brand. We work tirelessly to strike the balance between delivering top-tier products and making sure they are within reach of all our customers. Our goal is to empower you to elevate your lifestyle without emptying your wallet. In the world of fashion, being trendy isn’t enough; setting trends is the ultimate goal. We understand that fashion is a form of self-expression, and it should be a reflection of your unique personality and style. Groovy Shop is your compass, pointing you toward what’s new, what’s hot, and what’s perfect for you. In the dynamic realm of fashion and beauty, staying ahead of the curve is imperative. Groovy Shop serves as your trusted source for the latest, freshest, and best products. Our team of experts is always on the lookout for emerging trends and innovative items that will enhance your lifestyle. Whether it’s cutting-edge skincare solutions or the latest accessory trends, we’ve got you covered. Our roots in the Philippines are a source of immense pride. We don’t just serve the local community; we are an integral part of it. We understand the diverse needs and preferences of the Filipino people, and we tailor our product selection accordingly. Groovy Shop is more than just an international brand; it’s a brand that is in tune with the local culture, delivering products that resonate with the hearts and minds of the people of the Philippines. Let’s explore the categories that Groovy Shop has to offer. Our beauty essentials range is a treasure trove of skincare, cosmetics, and grooming products that are handpicked to ensure you have everything you need to look and feel your best. From luxurious moisturizers to vibrant lipsticks, we’ve got your beauty needs covered. Fashion accessories are the essence of personal style. Groovy Shop’s collection of elegant handbags, trendy jewelry, and chic scarves are carefully selected to complement your unique style and add a touch of sophistication to your outfits. We want to help you elevate your style game to the next level. A groovy lifestyle is all-encompassing, and our lifestyle products category reflects this belief. It includes everything from stylish home decor items to practical fitness accessories. We are here to support your well-being and help you create a groovy environment at home. Fragrance is an integral part of personal style. Our fragrance collection encompasses a variety of scents to cater to different preferences. Whether you favor floral, woody, or fruity notes, we have the perfect fragrance to match your mood and occasion. Your shopping experience at Groovy Shop is designed to be more than just a transaction; it’s an immersive and seamless journey. Our user-friendly online shopping platform ensures that from selection to checkout, your path to groovy living is hassle-free. Our dedicated customer service team is always on hand to assist you with any inquiries, making sure that your shopping experience is as groovy as our products. In conclusion, Groovy Shop is a brand that offers premium quality, affordability, and a fashion-forward approach. We believe that you deserve the best, and we are committed to delivering the latest, the freshest, and the best products right to your doorstep. If you’re looking for a brand that doesn’t just meet but exceeds your expectations, Groovy Shop is the answer. Join us in this fashion and beauty revolution, and let us help you elevate your lifestyle without compromising your budget.

Frequently Asked Questions

  • Account
  • Payments
  • Order
  • Delivery
  • Returns & Refunds

No, you do not need to set up an account to be able to order. However, as a registered user there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.

From the Groovy Shop online store homepage, register by clicking on the ‘Register’ link beside the search bar. You will be directed here and can start to create a new account. You will be asked for your First Name, Last Name, Email Address and Account Password. A confirmation email will be sent to the email address you provided. Please provide a Valid and Active email address.

From the login page, click on the ‘Forgot your Password?’ link, or click this link.  You will be prompted to provide the email address you used to register and click ‘Submit’. A temporary password will be sent to your email with a link to Log In and update your account information.

Customers can pay for the items and other charges if any (i.e., delivery), thru any of the following modes of payment:

ONLINE: Credit/Debit Card or Gcash via Paynamics.
UPON DELIVERY: Cash on Delivery (COD)

Yes, our website is secure, and we use industry-standard encryption to protect your personal and financial information. Your privacy and security are our top priorities.

Simply browse our website, add the desired products to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.

Orders are processed during regular business hours, 9am to 6pm from Monday to Friday, not including holidays. Orders placed on non-business days (Saturday, Sunday and Holidays) will be considered as orders placed on the next business days.

All orders are processed immediately after payment has been confirmed.

Since orders are processed immediately, it will not be possible to change or cancel orders. Please make sure that all details are finalized before submitting your order.

Delivery is limited to addresses within Philippines.

  • The customer is responsible for providing the correct and complete delivery details: a. Name of recipient b. House no. or lot/block/phase no., street name, subdivision, barangay, town, province and zip code c. Unit no., floor building name, compound, street name, barangay, town, province and zip code
  • The use of abbreviations is highly discouraged.
  • The Groovy Shop may not be held responsible for orders lost due to inaccurate/incomplete details provided by the customer.
  • The customer is responsible for providing a correct email address to ensure that they are able to receive order details and updates accordingly. 

Orders will be delivered by our official couriers: Flash Express.

Your delivery fee will be calculated upon finalization of shipping and billing information. Orders that reach Php1,500.00 and above qualify for free shipping.

Orders will be delivered within 3 to 5 business days for locations within Metro Manila and 7 to 14 business days for provincial locations. Deliveries are made from 9am to 6pm from Monday to Friday.

Please notify us through mail at info@groovyshop.ph in case of discrepancy and/or any signs of package tampering.

The Groovy Shop takes utmost care to ensure that all products are properly wrapped, packed and sealed to prevent damages and/or breakages. In case of receipt of damaged items, please report thru info@groovyshop.ph within 7 days from receipt of delivery. Exchange will not be processed without prior notification either through phone or email. Please note that the reported damaged items,will first be checked/evaluated, confirmed and approved by The Groovy Shop before processing the exchange.

Unfortunately, at this time we are not accepting refunds due to a change of mind. Only damaged items due to factory defect or wring item received  are allowed for exchange.

First email info@groovyshop.ph with your concern and evidence (pictures and videos) of the defective or wrong item, within 7 (seven) days after receiving the item. After confirmation from the team (through email), kindly submit thought My accounts > Orders to start the refund process.

It will take approximately 3-5 business days for the money to be refunded back to you. Please note that due to the usage of third party companies this may be extended further. Rest assured we will do our best to ensure you get refunded as soon as possible.

faq

Welcome to Groovy Shop’s FAQ page, your one-stop destination for all the information you need about our unique beauty brand. At Groovy Shop, we pride ourselves on being more than just an ordinary beauty brand; we’re a harmonious blend of premium quality and affordability, rooted in a fashion-forward philosophy. Our unwavering commitment is to provide the people of the Philippines with the latest, most vibrant, and finest beauty products. Quality is at the heart of our identity; we believe that true elegance and style stem from meticulous attention to detail. Our product selection, whether it’s skincare, cosmetics, fashion accessories, lifestyle products, or fragrances, reflects our dedication to exceeding the highest quality standards. We don’t compromise on quality to offer affordability; we strive to strike the perfect balance, ensuring that everyone can experience a premium lifestyle without the burden of a hefty price tag. Staying at the forefront of fashion and beauty trends is paramount, and we’re your ultimate source for cutting-edge and innovative products. Our team of experts is consistently scouting for emerging trends to enhance your lifestyle. Our deep-rooted connection to the Philippines sets us apart; we understand the unique needs and preferences of the local community. Your shopping experience with us is designed to be immersive and seamless, from product selection to checkout. Beyond providing products, our vision extends to creating a community living in harmony with the environment, offering products that stand the test of time in quality and their impact. We’re committed to making beauty and style accessible to all, empowering you to elevate your lifestyle without breaking the bank. Join us in this fashion and beauty revolution, and let us exceed your expectations with the latest, freshest, and best products delivered right to your doorstep.

Frequently Asked Questions

  • Account
  • Payments
  • Order
  • Delivery
  • Returns & Refunds

No, you do not need to set up an account to be able to order. However, as a registered user there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.

From the Groovy Shop online store homepage, register by clicking on the ‘Register’ link beside the search bar. You will be directed here and can start to create a new account. You will be asked for your First Name, Last Name, Email Address and Account Password. A confirmation email will be sent to the email address you provided. Please provide a Valid and Active email address.

From the login page, click on the ‘Forgot your Password?’ link, or click this link.  You will be prompted to provide the email address you used to register and click ‘Submit’. A temporary password will be sent to your email with a link to Log In and update your account information.

Customers can pay for the items and other charges if any (i.e., delivery), thru any of the following modes of payment:

ONLINE: Credit/Debit Card or Gcash via Paynamics.
UPON DELIVERY: Cash on Delivery (COD)

Yes, our website is secure, and we use industry-standard encryption to protect your personal and financial information. Your privacy and security are our top priorities.

Simply browse our website, add the desired products to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.

Orders are processed during regular business hours, 9am to 6pm from Monday to Friday, not including holidays. Orders placed on non-business days (Saturday, Sunday and Holidays) will be considered as orders placed on the next business days.

All orders are processed immediately after payment has been confirmed.

Since orders are processed immediately, it will not be possible to change or cancel orders. Please make sure that all details are finalized before submitting your order.

Delivery is limited to addresses within Philippines.

  • The customer is responsible for providing the correct and complete delivery details: a. Name of recipient b. House no. or lot/block/phase no., street name, subdivision, barangay, town, province and zip code c. Unit no., floor building name, compound, street name, barangay, town, province and zip code
  • The use of abbreviations is highly discouraged.
  • The Groovy Shop may not be held responsible for orders lost due to inaccurate/incomplete details provided by the customer.
  • The customer is responsible for providing a correct email address to ensure that they are able to receive order details and updates accordingly. 

Orders will be delivered by our official couriers: Flash Express.

Your delivery fee will be calculated upon finalization of shipping and billing information. Orders that reach Php1,500.00 and above qualify for free shipping.

Orders will be delivered within 3 to 5 business days for locations within Metro Manila and 7 to 14 business days for provincial locations. Deliveries are made from 9am to 6pm from Monday to Friday.

Please notify us through mail at info@groovyshop.ph in case of discrepancy and/or any signs of package tampering.

The Groovy Shop takes utmost care to ensure that all products are properly wrapped, packed and sealed to prevent damages and/or breakages. In case of receipt of damaged items, please report thru info@groovyshop.ph within 7 days from receipt of delivery. Exchange will not be processed without prior notification either through phone or email. Please note that the reported damaged items,will first be checked/evaluated, confirmed and approved by The Groovy Shop before processing the exchange.

Unfortunately, at this time we are not accepting refunds due to a change of mind. Only damaged items due to factory defect or wring item received  are allowed for exchange.

First email info@groovyshop.ph with your concern and evidence (pictures and videos) of the defective or wrong item, within 7 (seven) days after receiving the item. After confirmation from the team (through email), kindly submit thought My accounts > Orders to start the refund process.

It will take approximately 3-5 business days for the money to be refunded back to you. Please note that due to the usage of third party companies this may be extended further. Rest assured we will do our best to ensure you get refunded as soon as possible.

FAQ 1
FAQ 2

Need more help?

Our dedicated support team is just a message away. Don’t hesitate to get in touch—we’re here for you!

Need more help?

Our dedicated support team is just a message away. Don’t hesitate to get in touch—we’re here for you!

FAQ 2